Legal and information

Welcome to Candles & Pearls. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and data protection policy govern Candles & Pearls relationship with you in relation to this website.

The term Candles & Pearls  or ‘us’ or ‘we’ refers to the owner of the website, the term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
All rights, including copyright, in this website are owned by or licensed to Candles & Pearls. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

While we take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Customer support

Our number one priority is to provide you will excellent customer care. If for any reason you wish to contact us, whether it’s to ask a question, place an order over the phone, raise an issue, seek further information on a product or request that we source a particular product for you, please contact us using the details on the contact us page and we will do our best to assist you.

Product description

We have taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing that all goods have been fairly described and that photographs and specifications of products are correct. The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. We sometimes use props in our photographs, in such cases the product description indicates which item is being advertised for purchase. Some of our items are hand-made and as such there may be slight variations in these particular items. Candles & Pearls cannot accept responsibility for any errors made. Any weights, dimensions and capacities given about the goods are approximate only.

Pricing and stock availability

Pricing and availability of goods is subject to change without notice. Upon receiving your request to purchase, we will endeavour to contact you within 48 hours to confirm your order. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). All prices are inclusive of VAT at the current rate where applicable.

Payment

We aim to make doing business with us as easy as possible, therefore we offer a variety of secure payment methods which you can choose at our checkout. We accept payment by Visa, MasterCard, Electron, Maestro, Visa Debit, and American Express and PayPal in pounds sterling (£) only. All credit/debit card details go through the PayPal site. Any charges will appear on your credit/debit card statement.  Unfortunately we do not accept payment by cheque or postal order.

Upon providing us with details of the Payment Card and submitting the order you undertake that the information contained within the order is true and accurate and that you are duly authorised to use the Payment Card and authorise us to deduct from the Payment Card account the full price of the goods and all other payments which may become due to us.

The deduction of monies from your Payment Card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your Payment Card with the amount deducted.

Shopping is safe with Candles & Pearls

This privacy statement sets out how we  use and protect any information that you provide when you use this website.

Your payment information is always processed outside our shop on secure banking and payment gateway systems and we never see nor can we retain your credit/debit card details – all we see is that your payment has been processed.

Candles & Pearls will collect certain contact information such as your name, email and delivery address, in order to operate our website and deliver the services you have requested. Additionally, information such as the ISP’s domain, the time accessed and the pages visited will be stored by us, this is used solely to analyse web traffic and improve the usability and content of the site.

We may from time to time send you newsletters and details of offers and promotions we are running. You may of course unsubscribe at any time from this simply by emailing us using the details on the “contact us” page. We will not distribute, sell or lease your personal information to third parties unless we are required by law to do so. If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, using the parameters on the “contact us” page. We will promptly correct any information found to be incorrect.

Disclaimer and limitations of liability

Candles & Pearls does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Candles & Pearls nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Candles & Pearls or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of Candles & Pearls.   We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Candles & Pearls a may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Candles & Pearls or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Legal

These terms and conditions are governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

Changes to this policy

Candles & Pearls will occasionally update these terms and conditions to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how Candles & Pearls are protecting your information.

If for any reason you have any questions, please contact us using the contact details on the contact us page.